Frequently asked questions

Frequently asked questions

How long does it take for my order to be shipped?

We process and ship orders within 1-2 business days. Shipping times may vary depending on the product’s availability.

Do you ship internationally?

Yes! We offer international shipping and have optimized our shipping times and costs to provide you with faster and more reliable service worldwide.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment.

What if I need to change my shipping address?

If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee address changes once an order has been processed.

Is this website secure? What security features are in place to safeguard my information?

Your security is our top priority. When you submit sensitive information via the website, your information is protected both online and offline. Information transmitted to us through the website is protected by the latest encryption protocols available.

What forms of payment do you accept?

We accept a variety of different payment methods, including all major credit cards, PayPal, and Google Pay.

How many days do I have to make a return?

You have 30 days to make a return.

Why haven't I received an order or dispatch confirmation?

Usually it's simply that the email hasn't landed yet — give it a little time. If it still hasn't arrived, check your spam/junk folder, as our emails occasionally end up there. Also double-check the email address on your order is correct and contains no spaces. If you spot a mistake, contact us as soon as possible with the correct details.

I can't find an item on your website — can you get it?

Quite possibly — we're happy to source special-order parts. Contact our team with whatever details you have (product name, part number, the device model it's for) and we'll do our best to get it.

What can cause my order to be delayed?

We will notify you of any shortages or out of stock items. Late delivery due to weather and carrier issues are out of our control.